canuck45 Posted December 5, 2022 Report Share Posted December 5, 2022 Trying to upload a pic (jpg) and keep getting: Sorry, an unknown server error occurred when uploading this file. (Error code: -200) OK Quote Link to comment Share on other sites More sharing options...
1 RodEnuf Posted December 30, 2022 Report Share Posted December 30, 2022 .JPG files are much smaller than .PNG files, especially for photographs (somewhat less difference for illustrations). PNG file compression is lossless, that is every single pixel is an exact duplicate of the original when the image is decompressed. JPG compression is lossy, but it is designed in a way that when a photographic image is decompressed and viewed as a whole, the losses are nearly imperceptible. The JPG image will download and display more quickly. I don't know if the image dimensions are a problem in this case or not. Just converting to JPG may solve the problem. I leave it to you to decide whether to try the full resolution images as JPEGs to see if they will work or whether to reduce the resolution from the getgo. If the tool you use to convert to JPG allows you to specify compression "quality," I suggest 80%. Alan G Quote Link to comment Share on other sites More sharing options...
0 RodEnuf Posted December 6, 2022 Report Share Posted December 6, 2022 (edited) Well, let's see what happens when I try to upload a JPG file. Hmm, no problem here. Perhaps there's some kind of internal format error in your image. There have previously been issues uploading an image file that was actually of one type (like a PNG file) with a file extension of a different type (like JPG). There is also, I believe, a size limit that causes a failure during the system's thumbnail resizing. I can't remember if it's a limit on the file size or on the image dimensions in pixels. Maybe @JTT can track down the actual Error Code. Alan G -- Measurection Administrator PS: Adrian, you can send me a copy of the file via email to <rodenuf@measurection.com> and I'll see if I can find out what might be going on. Edited December 6, 2022 by RodEnuf Added Post Script. Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 6, 2022 Author Report Share Posted December 6, 2022 Right after I posted this I closed my browser, cleared my cache and then couldn't even log in. 500 Internal Server Error. Obviously I am connected now....will retry my post. Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 6, 2022 Author Report Share Posted December 6, 2022 Well that lasted 30 seconds. I replied to you went back to the forum and now I get " this site can't be reached," But I'm getting through on my phone using data, must be my ISP Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 6, 2022 Author Report Share Posted December 6, 2022 OK I rebooted my computer, my router, cleared my cache, released dns. Now I am back in. Will try posting in a forum and see how that works. 2:23 am Dec 6th Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 6, 2022 Author Report Share Posted December 6, 2022 OK just tried to post the reply. something in it is not liked by the site. It keeps rejecting this posting. Even tried posting it here and didn't work. It was cut and paste so must be something in there that is messing up things. Quote Link to comment Share on other sites More sharing options...
0 RodEnuf Posted December 7, 2022 Report Share Posted December 7, 2022 For anyone who might be following this thread, @canuck45 and I are now communicating about his problems with the Measurection site by email through our Support Management system which is initially accessed by using a "Contact Us" link on the site. So far, nobody else has reported any similar issues. Alan G -- Measurection Administrator Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 7, 2022 Author Report Share Posted December 7, 2022 For those that are missing part of the conversation. I tried resetting my router, cleared my cache, did a dns flush and nothing worked, either couldn't post or couldn't even connec to measurection. I eventually unplugged the router for a couple of minutes and turned off computer for about 10 minutes (complete shutdown, not a restart) Plugged in the router, turned on the computer and connected here and manually typed in my response in the forum I was active in. AND it accepted the posting. Who knows something in the article I had cut and pasted originally, a glitch at my end, something in the cache. Originally I thought it might have been the pic I had attached, Computers are so much fun Quote Link to comment Share on other sites More sharing options...
0 RodEnuf Posted December 7, 2022 Report Share Posted December 7, 2022 I'm glad things are once more working for you Adrian. Quote Link to comment Share on other sites More sharing options...
0 Guest Posted December 28, 2022 Report Share Posted December 28, 2022 Well, not to hijack this thread OR flog a dead horse but... A day or so ago, I tried uploading five photos to the gallery. Got an error. Tried again with one. Got a error. Tried again an hour or so later. Nope. Just tried the five photos a few minutes ago (c.0020 EST) and again got an error. This time I copied it: Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request. The photos might be too large (c. 1.2MB or so each). I'm pretty sure this is the same error I got the first night I tried it. I do remember something was "unavailable." Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 28, 2022 Author Report Share Posted December 28, 2022 On 12/6/2022 at 10:40 PM, RodEnuf said: I'm glad things are once more working for you Adrian. The computers never win. With a diploma in CIS I HAVE TO FIND A SOLUTION LOL No I am not OCD, just persistent. Quote Link to comment Share on other sites More sharing options...
0 RodEnuf Posted December 29, 2022 Report Share Posted December 29, 2022 @CuriousNow What are the dimensions Hight in pixels & Width in pixels of the largest image? And do any of the images happen to be .PNG images? Alan G -- Measurection Administrator Quote Link to comment Share on other sites More sharing options...
0 Guest Posted December 30, 2022 Report Share Posted December 30, 2022 On 12/29/2022 at 1:14 AM, RodEnuf said: @CuriousNow What are the dimensions Hight in pixels & Width in pixels of the largest image? And do any of the images happen to be .PNG images? Largest was 2460w by 1600h (resolution 144x144), 2.2MB. And, yes, they ALL are .PNG files. Perhaps I should downsize them first? And I can convert them to .JPGs if that'll take up less disc space. Quote Link to comment Share on other sites More sharing options...
0 canuck45 Posted December 30, 2022 Author Report Share Posted December 30, 2022 Have uploaded jpg png and webp......all worked today. Tried uploading a large png and didn't work.....error message Ooops file was: 17MB, 3264x2448, 24bit colour hahahahaha Quote Link to comment Share on other sites More sharing options...
0 Guest Posted December 31, 2022 Report Share Posted December 31, 2022 (edited) Thank you, @RodEnuf. I think I'll convert them to JPG and, if allowed, will set "quality" to 80%. UPDATE: Converted to JPG and c.80% (the actual amount was unknown - it was a slider bar). Well, that changed the FILE size dramatically. Oddly, however, the dimensions are unchanged! I uploaded two sets of associated photos. Thank you! Edited December 31, 2022 by CuriousNow Add the update! Quote Link to comment Share on other sites More sharing options...
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canuck45
Trying to upload a pic (jpg) and keep getting:
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